How it works
Standards and transparency.
What we check, how we are paid, and where our responsibility ends.
How we choose clinics
Before a clinic appears in your options, we check that it can show us its licence to practise in Japan, that it is willing to provide written information about its services, and that it can work with international clients in English or through an interpreter. We review each profile again whenever the clinic updates its information.
Each clinic profile will show the source of its information, the date it was last checked, and any commercial relationship we have with that clinic.
How we are paid
- Coordination fee, quoted to you before you commit.
- Optional travel services, such as interpreters and transfers, quoted separately.
- Treatment fees are charged by the clinic and paid to the clinic. They are not our revenue.
- If we receive any fee from a clinic, it is stated in your proposal and does not change the order in which clinics are shown.
If a doctor says treatment is not suitable
Medical decisions belong to the doctor. If the clinic advises against treatment, we pause treatment arrangements and explain what has been paid for and what can be refunded, according to the terms you accepted. Changing clinic is not a way around a medical decision; a new clinic would carry out its own independent evaluation.
In an emergency
Contact the clinic directly or local emergency services. We are a coordination service and do not provide medical or emergency care.